Bad drive? Don't stress! In
the first year of use, we will replace it, quickly and easily!
Just email us at firstname.lastname@example.org with a note that tells us the
day and the ship or location were you purchased it. No
receipt is necessary.
Glacier Bay is an amazing
place - we've created the drive to help share this stunning
landscape with all of you. We don't want a simple
electronic malfuntion to taint your experience. We'll
get you a new one, tested by one of us personally, ASAP,
usually in a day or two.
IF you want you can simple mail us the drive and well send you a new one. Here is our mailing address:
Sean Neilson Media
PO BOX 268
Gustavus AK 99826
Can't get it to work?Some
folks expect the drive to 'do something'. It does not run any programs,
there is no setup. When the drive is put in your computer's USB port a
dialog box should open on your computer asking you what to do - you
need to browse the drive in your file explorer. In the root of
the drive there is a file called 'Start_Here.html'. If you double click
on this file it should open in your internet browser. It contains
all the info needed to use the drive.
The Glacier Bay Explorer flash drive is produced in Gustavus, Alaska
Contact us directly at:
contact us by email
via this link