Welcome to the official Glacier Bay Serenity website

 
Support page

Bad Drives

Bad drive? Don't stress!  In the first year of use, we will replace it, quickly and easily!  Just email us at sean@seanneilson.com with a note that tells us the day and the ship or location were you purchased it.  No receipt is necessary.

Glacier Bay is an amazing place - we've created the drive to help share this stunning landscape with all of you.  We don't want a simple electronic malfuntion to taint your experience.  We'll get you a new one, tested by one of us personally, ASAP, usually in a day or two.

IF you want you can simple mail us the drive and well send you a new one. Here is our mailing address:


Sean Neilson Media

PO BOX 268

Gustavus AK 99826

Can't get it to work?

Some folks expect the drive to 'do something'. It does not run any programs, there is no setup. When the drive is put in your computer's USB port a dialog box should open on your computer asking you what to do - you need to browse the drive in your file explorer.  In the root of the drive there is a file called 'Start_Here.html'. If you double click on this file it should open in your internet browser.  It contains all the info needed to use the drive.

The Glacier Bay Explorer flash drive is produced in Gustavus, Alaska


Contact us directly at: contact us by email via this link


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