Bad Drive???
Don't stress! We will work with you to get you your photos and either fix the drive or replace it ASAP. Glacier Bay is an extraordinary place, and we sell these photos and captions to help share our experiences with all of you. We don’t want a simple electronic malfunction to diminish your experience. If a replacement is needed, we’ll send a new drive—personally tested by one of us—as quickly as possible, usually within a day or two. In the meantime, all the photos and captions can be viewed via the Web Access link.
Troubleshooting
Bad drives are rare but they do happen. Please help us understand exactly what is going wrong. Plug the drive into a computer and use the file explorer to look for the drive. It should show up as either the D: or E: drive. Perhaps another letter if you have many hard drives. Does the drive show up? If it shows up, can you click on it and see if there are any files at all? If the operating system shows an error associated with the drive letter please let us know what that error is. Next step is to email us and tell us exactly what happens when you plug the drive into a computer.
Contact Us
To request a replacement email us at seanneilson@gmail.com with a note that tells us:
- the day/month/year the drive was purchased
- the location or ship where you purchased it
- if it is a blue or red drive
- what happened when you were troubleshooting
- your physical mailing address
No receipt is necessary. We'll get back to you as soon as possible but we live next to Glacier Bay and sometimes we are out exploring. Please be patient.
